At Oakridge Global, we aim to ensure our customers are fully satisfied with their purchases.
Returns
In line with the UK Consumer Contracts Regulations 2013, you have the right to return your order within 14 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original packaging
- The item must be in the same condition as received
Non-returnable items
The following items cannot be returned:
- Personal care items
- Perishable goods
- Items marked as non-returnable
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds will be processed within 5–10 business days to your original payment method.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping fees are non-refundable
Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Contact Us
Email: oakridgegloballtd@gmail.com
Phone: +44 7478 058212
Address: 167–169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF