Refund & Returns

We want you to shop with confidence.
Returns
You may return eligible items within 14 days of delivery in accordance with UK consumer protection laws.
To qualify for a return:                                                                                                              Item must be unused and in original condition
Item must be in original packaging
Proof of purchase is required
Non-Returnable Items
We cannot accept returns for:
Personalised or custom-made items
Hygiene or intimate products (if opened)
Clearance or final sale items
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Provide clear photos of the issue
We will arrange a replacement or refund where applicable.
Refunds
Once your return is received and inspected:
Refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Shipping costs are non-refundable unless the item is faulty.
Late Refunds
If you have not received your refund:
Check with your bank
Contact your card provider
Then contact us directly
📧 oakridgegloballtd@gmail.com